Patients in Cyprus give 9 out of 10 marks to public hospitals, according to a satisfaction evaluation carried out for the first time by the Health Insurance Organisation (HIO).
This is what the HIO’s Andreas Papaconstantinou told Philenews on Friday, adding that the evaluation touched on “cleanliness, the treatment, quality of services they received as far as their stay is concerned.”
Papaconstantinou also said the processing of the first ever evaluation of hospitals was carried out via a special questionnaire answered by patients.
“And, we can say that our beneficiaries give an average score of 9/10 to the hospitals that accommodated them,” he also said.
“It is a process that will be continuous…patients receive the questionnaire electronically when they are discharged,” headed.
Patients are asked to fill it out the questionnaire so that the HIO gets to know how they public hospitals are evaluated and to intervene promptly if necessary.
At a later stage, he added, the evaluations will also be made public on a hospital-by-hospital basis.
“But we are now in the very early stages and therefore the first release will probably be an aggregate of the evaluation of the hospitals.”
