The annual assessment by the Cyprus Consumers’ Association (CCA) recorded improvements in courtesy and general cleanliness at food service centres, but highlighted significant price variations for food and beverages that, in some cases, reached double or triple the cost depending on the location and establishment type.
The survey, which was subsidised by the Ministry of Energy, Commerce and Industry and conducted using the “mystery shopping” method between May and September 2025, covered 200 catering outlets across all districts of Cyprus.
The results indicate that the level of service and staff courtesy remains generally good, and there is an observed improvement in the cleanliness of dining areas. However, the report noted persistent issues with the cleanliness of toilets and timely service.
Price deviations
The survey identified significant variations in the prices of basic items from one restaurant to another, showing major discrepancies:
- Water costs ranged from €1.00 to €4.50 (with unbottled water often offered free of charge).
- Soft drinks ranged from €1.50 to €5.00.
- Beer prices reached up to €6.70.
- Salads for 2–4 people varied widely, costing between €3.50 and €15.00.
- The largest recorded increase was for lamb dishes, with prices ranging from €14.00 to €30.00.
- Meat meze platters were priced between €15.00 and €25.00 per person, while fish meze reached up to €28.00.
The CCA noted that, compared to 2024, price increases were observed in several categories. The report suggested some restaurants attempted to restrain prices by reducing the quantity or quality of certain ingredients.
Despite a slight improvement compared to previous years, the evaluators noted that several establishments continue to use non-authentic or adulterated products, such as halloumi or olive oil, in an attempt to curb costs.
Overall, the CCA concluded that most problems stem from a lack of training and professionalism among staff. The Association recommends closer cooperation between the Deputy Ministry of Tourism, professional associations, and consumer organisations to enhance training, cleanliness, and price transparency.
Improving the quality of catering services, the Association stressed, is an integral part of upgrading the visitor experience and strengthening the competitiveness of Cypriot tourism.
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