A confrontation at a car dealership service centre turned physical on Tuesday over the Takata airbag recall, resulting in a police complaint.
Customers who arrived at the dealership demanding immediate airbag replacements became agitated when staff informed them they would be contacted at a later date.
The situation escalated when one customer allegedly pushed a staff member, who subsequently filed a police report over the incident.
Staff attempted to calm the frustrated customers and asked them to wait outside the premises, according to witnesses at the scene.
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