The Cyprus Patients Federation Observatory recorded 40 complaints last month, with most concerns centring on medication availability and service delivery from doctors, hospitals and other healthcare providers.
The complaints highlighted recurring issues with emergency care services at private hospitals operating under the national health scheme (GHS).
Two notable cases involved patients being redirected to public sector facilities after seeking treatment at private emergency departments.
In one instance, a patient was turned away due to lack of beds and had to seek treatment at their district’s public emergency department.
In the second case, the private facility lacked a specialist doctor required for treatment, forcing the patient to resort to public healthcare services.
Several complaints focused on pharmaceutical issues, with patients reporting medication shortages, treatments not covered by GHS, and rejected applications for specialised medications by the Health Ministry’s Named Patient Programme Committee.
The observatory continued to receive complaints about difficulties accessing rehabilitation services. Other concerns included issues with benefits policies for chronic illness patients and healthcare professionals’ conduct.
The report also highlighted an ongoing gap in Cyprus’s healthcare system regarding home care services for bedridden individuals, particularly elderly patients who require medical and nursing care at home but do not need hospitalisation.
Of the 40 complaints lodged in December, 18 came from patients over 71 years old, 15 from those aged 51-70, six from the 31-50 age group, and one concerned a child.
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